Frequently Asked Questions
- When are you open and what are your hours?
We are open 7 days a week, from 9:00 a.m. to 5:00 p.m. We do also offer some tours, like our sunset tours, that may run later into the evenings on select dates.
- How much does it cost to kayak and paddleboard?
Kayak rental rates are $25 for one hour, $35 for 4 hours, and $45 for a full day. A stand-up paddleboard rental is $30 for one hour, $40 for 4 hours, and $50 for a full day. Most of our tours cost $40 for a 90-minute tour. Kids 12 and under get $5 off any of our prices. These prices are per person. We also offer kayaking and paddleboarding membership programs that are great options for frequent paddlers, and give you access to unlimited use of our gear…much like a gym membership. Both individual and family memberships are available.
- Do you have 1 person or 2 person kayaks?
Both! We have single kayaks that hold one person as well as two-person, or tandem, kayaks.
- What is the age limit for kids to paddle?
There aren’t any! One of the best things about kayaking and paddleboarding is that it is fun for the whole family, from infants to seniors. We have all the appropriate equipment you’ll need to make sure everyone is safe and having a blast. It is sometimes better to have younger kids in a 2-seater kayak with an adult, just because kids can get tired of paddling on their own and it is a great way to have fun together.
- Am I going to fall out of the kayak or off the stand up paddleboard?
If you don’t want to, we can and will give you the best advice on how to not end up in the water, but if you should fall out of your kayak or off your board, then it is truly very simple to get back in, and you will have a life jacket to keep you afloat. Very few people actually accidentally fall into the water, and it is actually fun to jump in on purpose.
- Is Standup Paddleboarding Hard? It is my first time.
Truly, it isn’t that hard to learn, which is why it is a sport growing in popularity so quickly. Just like anything in life, the more you practice the better you get, and everybody has a different aptitude for learning something new. We have seen great-grandmothers who have never paddle boarded before, rent a paddleboard and be paddling around Jupiter with no problem in less than 15 minutes, and have had athletic young men get out there and not do as well as the senior citizens. You can either give it a try on your own, with a brief orientation on technique by our staff (which everyone receives), or we offer a great 1-hour private lesson that can get you up and paddle like a pro with some training from an instructor!
- What’s the best time to go paddling?
The best time in and around the Jupiter Inlet is just before high tide. The water is crystal clear, and there is limited to no current to paddle against. Other than the tides, wind is another factor, and paddling becomes difficult as the wind speed gets to about 15 mph. You can always call us at 561-747-0063 or check our tide calendar to see what the tide and weather conditions are looking like. Our staff prides themselves in creating an effective and safe trip plan for each one of our guests.
- Do I need to make advanced reservations, or can I just show up?
Advanced reservations are recommended for rentals, and required for tours. Sometimes, especially on weekends, we have several large groups show up, and we can run out of equipment. An advanced reservation will assure you have your equipment set aside and available for the time you, or your group, choose. You can book your rental, tour, or lesson right from our website!
- What if I have reservations and there is bad weather? What if I need to cancel? Refunds?
If Jupiter Outdoor Center Cancels a tour or event due to dangerous weather conditions, or other conditions beyond it’s control, you will receive 100% credit towards another event. Should you choose not to attend or are unable to attend you may get up to a 50% credit towards a future event or rental if you cancel in writing by email to [email protected] at least 48 hours prior to the event or rental. There is no refund or credit if you do not attend or parties in your group are unable to attend.
- What should I wear, and bring with me, to go paddling?
You should dress appropriately for the weather in clothing and shoes you don’t mind getting wet. Long sleeved shirts, or a rashgaurd, along with a brimmed hat and sunglasses is ideal for sun protection, and be sure to apply sunscreen on exposed areas of skin. You can wear flip-flops, or go barefoot, but ideally you should wear sandals with a strap (like Teva’s) or water shoes. You should bring water or a sports drink to stay hydrated, any small snacks or a packed lunch you might like to have with you, and a camera or cell phone. A drybag or drybox is recommended, unless your phone or camera are waterproof.
- Do I need to worry about alligators or sharks?
No. Unless you are going on one of our Loxahatchee Eco Tours, you won’t even be in any waterways that have alligators. Not to mention that alligators are actually quite timid around paddlers and humans and prefer to hide from us than bother us. You also don’t need to worry about sharks, and although they may be living in the area, they too tend to swim away from paddlers and humans as we scare them more than they scare us.
- What is your policy for late returns?
You must return boats by ____ or incur fee of $ _______.